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<head>
   <title>SJSU Help Desk [Click on Folder Icons to Expand/Contract Tree]</title>
   <dateCreated>Dec 08 2005 19:10:46 GMT</dateCreated>
   <dateModified>Aug 04 2008 20:21:05 GMT</dateModified>
   <ownerName>Steve Sloan</ownerName>
   <ownerEmail>steve.sloan@sjsu.edu</ownerEmail>
</head>
<body>
<outline text="Emergency Info --&gt; In Emergencies Dial 9-1-1">
<outline text="University Police" type="link" url="http://www2.sjsu.edu/police/" created="Dec 09 2005 02:46:33 GMT" />
</outline>
<outline text="Get Answers Here">
<outline text="SJSUone">
<outline text="N E W &amp;nbsp; &amp;nbsp; U S E R S ---&gt; Activate your account here [Account Activation Portal]" type="link" url="https://sjsuone.sjsu.edu/LDAPPasswordReset/Activate.aspx" created="Dec 08 2005 23:35:42 GMT" />
<outline text="Lost or Forgotten Password Reset Here" type="link" url="https://sjsuone.sjsu.edu/LDAPPasswordReset/PasswordReset.aspx" created="Dec 09 2005 02:27:40 GMT" />
<outline text="Expired Password Reset Here" type="link" url="http://www.sjsu.edu/sjsuone/help/expiredpasswords/" created="Dec 09 2005 02:23:33 GMT" />
<outline text="Change Password Here" type="link" url="https://sjsuone.sjsu.edu/LDAPPasswordReset/ChangePassword.aspx" created="Dec 09 2005 02:24:40 GMT" />
<outline text="SJSUOne Help [University Computing Site]" type="link" url="http://www.sjsu.edu/sjsuone/help" created="Dec 09 2005 02:29:10 GMT" />
<outline text="SJSUOne Help [University Help Desk Site]" type="link" url="http://www.sjsu.edu/helpdesk/tutorials/sjsuone/" created="Dec 09 2005 02:31:27 GMT" />
<outline text="Demo Video, How to activate my account [QuickTime Video]" type="link" url="http://helpdeskinternal.sjsu.edu/movies/SJSUone.mov" created="Dec 08 2005 23:32:07 GMT" />
</outline>
<outline text="SJSU UNIX Email">
<outline text="Tutorials [How to configure Email Clients]">
<outline text="List of instructions for setting up Email at SJSU [University Help Desk Site]" type="link" url="http://www.sjsu.edu/helpdesk/tutorials/email/" created="Dec 08 2005 23:43:42 GMT" />
<outline text="How to configure Email settings in Outlook 6 [Microsoft Knowlege Base Article]" type="link" url="http://support.microsoft.com/default.aspx?scid=kb;en-us;171163" created="Dec 09 2005 02:08:50 GMT" />
</outline>
<outline text="FAQ&#39;s [Questions commonly asked about Email]">
<outline text="Email setup" type="link" url="http://www.sjsu.edu/helpdesk/tutorials/email/" created="Dec 08 2005 23:48:11 GMT" />
</outline>
</outline>
</outline>
<outline text="Get Help Here">
<outline text="SJSU Police --&gt; In Emergencies Dial 9-1-1" type="link" url="http://www2.sjsu.edu/police/" created="Dec 09 2005 04:48:52 GMT" />
<outline text="FD&amp;O Help Desk Ticket Portal --&gt; Buildings and Grounds" type="link" url="http://admtma.sjsu.edu/" created="Jun 20 2007 15:43:29 GMT" />
<outline text="Campus Tours -- Visitor Information" type="link" url="http://webcms.sjsu.edu/visit/tours/" created="Jun 22 2007 15:32:07 GMT" />
<outline text="Matters related to university owned computers and/or Lotus Notes">
<outline text="College of Engineering Users --&gt; On-line form to submit a request for help to the College of Engineering Help Desk" type="link" url="http://dolphin.engr.sjsu.edu/" created="Dec 09 2005 04:44:26 GMT" />
<outline text="College of Science Users --&gt; On-line form to submit a request for help to the College of Science Help Desk" type="link" url="https://ncs.science.sjsu.edu/helpdesk" created="Dec 09 2005 04:45:48 GMT" />
<outline text="All others --&gt; On-line form to submit a request for help to the University Help Desk" type="link" url="http://help.sjsu.edu/gwisoft/gwi0121.nsf/wfrmEndUserTicket?OpenForm" created="Dec 09 2005 04:47:14 GMT" />
</outline>
<outline text="All other matters, including MySJSU, UNIX E-mail and/or SJSUOne">
<outline text="MY SJSU/PeopleSoft/CMS Web Portal" type="link" url="http://www2.sjsu.edu/depts/cms/cmsportal/MySJSU_Help.htm" created="Dec 19 2005 18:01:28 GMT" />
<outline text="On-line form to University Help Desk, to get assistance or information on where you can get assistance" type="link" url="http://help.sjsu.edu/gwisoft/gwi0121.nsf/wfrmEndUserTicket?OpenForm" created="Dec 09 2005 04:49:49 GMT" />
</outline>
</outline>
<outline text="Find People Here">
<outline text="Directory" type="link" url="https://sjsuone.sjsu.edu/sjsuphonebook/" created="Dec 10 2005 01:57:27 GMT" />
<outline text="A to Z Campus Directory" type="link" url="http://www.sjsu.edu/siteindex/" created="Dec 10 2005 01:58:26 GMT" />
<outline text="Academic Directory [PDF]" type="link" url="http://www.sjsu.edu/provost/docs/070821_Academic_Directory.pdf" created="Aug 23 2007 19:41:17 GMT" />
</outline>
<outline text="Software Info">
<outline text="SJSU Software license Info" type="link" url="http://www.sjsu.edu/helpdesk/downloads/licenses/" created="Dec 10 2005 01:59:53 GMT" />
</outline>
<outline text="About Us   [University Help Desk Information]">
<outline text="SJSU Help Desk Website" type="link" url="http://www.sjsu.edu/helpdesk" created="Dec 09 2005 02:10:57 GMT" />
<outline text="ASC Services (What we do at the ASC)" type="link" url="http://www.sjsu.edu/asc/services/" created="Oct 30 2007 15:58:53 GMT" />
<outline text="Help Desk Info Blog" type="link" url="http://sjsuhelpdesk.blogspot.com/" created="Aug 31 2007 16:22:57 GMT" />
</outline>
<outline text="University Computer Support Providers [Nothing Here Yet]">
</outline>
<outline text="- - - Items below this line for Internal Use - - -" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 09 2005 01:14:13 GMT" />
<outline text="What to do, when you do not know what to do! [PDF, on campus]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/dontknowwhattodo.pdf" created="Dec 21 2005 00:26:51 GMT" />
<outline text="Help Desk Intranet Site [On campus only]" type="link" url="http://helpdeskinternal.sjsu.edu/" created="Dec 20 2005 17:19:37 GMT" />
<outline text="Calendars">
<outline text="CH 116" type="link" url="http://www.google.com/calendar/embed?src=helpdesk%40sjsu.edu" created="Dec 06 2006 19:16:18 GMT" />
<outline text="Google Calendar Login" type="link" url="http://calendar.google.com" created="Dec 06 2006 21:30:13 GMT" />
<outline text="Steve&#39;s Calendars" type="link" url="http://homepage.mac.com/s_sloan/calendars/" created="Dec 07 2006 23:56:11 GMT" />
</outline>
<outline text="Employee Info  [For Help Desk Staff]">
<outline text="Student Time Sheet [On-Campus Link, The form for reporting hours, Excel File]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/hours.xls" created="Dec 09 2005 01:08:09 GMT" />
<outline text="Hours Per Person Worksheet [On-Campus Only, PDF File]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/hours.pdf" created="Dec 09 2005 01:12:59 GMT" />
<outline text="Hours Per Person Worksheet [On-Campus Only, PDF File]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/hours.pdf" created="Dec 09 2005 01:11:20 GMT" />
</outline>
<outline text="Other Labs at SJSU">
<outline text="Student Union Lab" type="link" url="http://as.sjsu.edu/ascsc/" created="Apr 18 2007 19:26:38 GMT" />
<outline text="Campus Map [PDF]" type="link" url="http://www.sjsu.edu/about_sjsu/docs/SJSU_campus_map.pdf" created="Apr 18 2007 21:05:06 GMT" />
<outline text="SJ Library" type="link" url="http://www.sjlibrary.org/services/computers/" created="Apr 18 2007 19:25:24 GMT" />
</outline>
<outline text="Email, SJSU Lotus Notes &amp; New System [Links to New System Support]">
<outline text="Training" type="link" url="http://www.sjsu.edu/events" created="Nov 30 2006 18:57:01 GMT" />
<outline text="UCAT Page on New Email System" type="link" url="http://www.sjsu.edu/computing/email/campus/" created="Nov 30 2006 18:36:21 GMT" />
<outline text="We Based Email" type="link" url="http://webmail.sjsu.edu" created="Nov 30 2006 18:55:23 GMT" />
<outline text="Change/set forwarding" type="link" url="http://webmail.sjsu.edu/forwarding" created="Nov 30 2006 18:56:25 GMT" />
<outline text="Outlook Express Six Configuration" type="link" url="http://helpdeskinternal.sjsu.edu/lotus_notes/outlook_express6.pdf" created="Mar 20 2007 15:55:44 GMT" />
<outline text="Employee Needs Email Account [PDF, Flowchart]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/new_notes_user.pdf" created="Aug 22 2007 15:33:17 GMT" />
</outline>
<outline text="Email Client Info for UNIX">
<outline text="Eudora Configuration Info" type="link" url="http://www.eudora.com/techsupport/tutorials/" created="Dec 08 2006 01:08:49 GMT" />
<outline text="Outlook Six Configuration [PDF]" type="link" url="http://support.microsoft.com/default.aspx?scid=kb;en-us;171163" created="Dec 08 2006 01:14:29 GMT" />
<outline text="Thunderbird for UNIX (Mac, Win, Linux) [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/thunderbird_unix.pdf" created="Oct 19 2007 18:02:02 GMT" />
</outline>
<outline text="Laptop Checkout">
<outline text="Laptops Checkout Form" type="link" url="http://helpdeskinternal.sjsu.edu/laptops/borrower_agreement_inspection.pdf" created="Apr 16 2007 22:18:19 GMT" />
<outline text="Two hour limit" type="link" url="http://helpdeskinternal.sjsu.edu/documents/laptops_two_hours.pdf" created="May 17 2007 22:36:49 GMT" />
</outline>
<outline text="Referrals ---&gt; Full List On Campus Only">
<outline text="Campus Map [PDF]" type="link" url="http://www.sjsu.edu/about_sjsu/docs/SJSU_campus_map.pdf" created="Apr 18 2007 21:05:39 GMT" />
<outline text="+++Unversity Systems Support+++" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:17:07 GMT" />
<outline text="University Help Desk" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#helpdesk" created="Dec 16 2005 22:16:13 GMT" />
<outline text="UCAT, Computer Operators Group" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#ucat" created="Dec 16 2005 22:18:40 GMT" />
<outline text="PeopleSoft, CMS, MySJSU" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#cms" created="Dec 16 2005 22:19:27 GMT" />
<outline text="WebCT" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#webct" created="Dec 16 2005 22:20:05 GMT" />
<outline text="+++Desktop Computer Support+++" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:21:06 GMT" />
<outline text="---President&#39;s Office---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:26:21 GMT" />
<outline text="President&#39;s Office" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#prez" created="Dec 16 2005 22:26:58 GMT" />
<outline text="Planning and Budget" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#prez" created="Dec 16 2005 22:27:33 GMT" />
<outline text="Provost&#39;s Office" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#prez" created="Dec 16 2005 22:28:05 GMT" />
<outline text="Undergraduate Studies" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#prez" created="Dec 16 2005 22:29:28 GMT" />
<outline text="University Advancement" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#university_advancement" created="Dec 16 2005 22:30:11 GMT" />
<outline text="Athletics" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#athletics" created="Dec 16 2005 22:31:02 GMT" />
<outline text="---Academic Affairs Division---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:22:35 GMT" />
<outline text="Enrollment and Academic Services" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#ers" created="Dec 16 2005 22:22:05 GMT" />
<outline text="Graduate Studies and Research" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#grads1" created="Dec 16 2005 22:23:46 GMT" />
<outline text="Institutional Research" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#institutional_research" created="Oct 30 2007 22:41:11 GMT" />
<outline text="Academic Technology" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#at" created="Dec 16 2005 22:24:52 GMT" />
<outline text="Adaptive Technology Center" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#atc" created="Jan 03 2006 21:07:08 GMT" />
<outline text="---Colleges in the Athletic Affairs Division---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:32:03 GMT" />
<outline text="Applied Arts and Sciences, College of" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#casa" created="Dec 16 2005 22:33:11 GMT" />
<outline text="Business, College of" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#cob" created="Dec 16 2005 22:33:53 GMT" />
<outline text="Education, College of" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#coed" created="Dec 16 2005 22:34:29 GMT" />
<outline text="Engineering, College of" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#coen" created="Dec 16 2005 22:35:03 GMT" />
<outline text="Humanities and the Arts, College of" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#coha" created="Dec 16 2005 22:37:00 GMT" />
<outline text="Science, College of" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#cos" created="Dec 16 2005 22:37:32 GMT" />
<outline text="Social Sciences, College of" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#coss" created="Dec 16 2005 22:39:07 GMT" />
<outline text="Social Work, College of" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#cosw" created="Dec 16 2005 22:39:53 GMT" />
<outline text="International (ITL) and Extended Studies" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#ies" created="Dec 16 2005 22:40:57 GMT" />
<outline text="---Other Units---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:42:17 GMT" />
<outline text="Library" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#lib" created="Dec 16 2005 22:42:47 GMT" />
<outline text="Carrer Center" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#cc" created="Dec 16 2005 22:45:18 GMT" />
<outline text="Housing" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#housing" created="Dec 16 2005 22:46:04 GMT" />
<outline text="Disability Resource Center" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#drc" created="Jan 03 2006 21:06:03 GMT" />
<outline text="---Student Affairs Division---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:47:20 GMT" />
<outline text="Student Affairs Division" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#sad" created="Dec 16 2005 22:47:53 GMT" />
<outline text="Mosaic Center" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#mosaic" created="Dec 16 2005 22:48:44 GMT" />
<outline text="Student Health Center" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#healthctr" created="Dec 16 2005 22:49:25 GMT" />
<outline text="---Administration and Finance Division---" type="link" url="http://130.65.55.223/helpdesk/referrals.html#admin" created="Jan 10 2006 00:06:19 GMT" />
<outline text="Administrative technology group [Dunefsky]" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#admin" created="Jan 10 2006 00:03:51 GMT" />
<outline text="---Auxiiaries---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:50:39 GMT" />
<outline text="Spartan Shops" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#spartanshops" created="Jan 30 2008 21:00:50 GMT" />
<outline text="Foundation" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#foundation" created="Dec 16 2005 22:51:22 GMT" />
<outline text="Student Union" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#su" created="Dec 16 2005 22:52:26 GMT" />
<outline text="Alumni Association" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#alumni" created="Dec 16 2005 22:53:16 GMT" />
<outline text="---Other Computer Related---" type="rss" xmlUrl="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:53:54 GMT" />
<outline text="Web Server Issues" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#alumni" created="Dec 16 2005 22:54:29 GMT" />
<outline text="Accessible Web and Course Materials Information and Assistance" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#accessible" created="Oct 30 2007 18:22:49 GMT" />
<outline text="---Not Computer Related---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 22:55:12 GMT" />
<outline text="Human Resources" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#jobs" created="Dec 16 2005 22:57:11 GMT" />
<outline text="Carrer Planning and Placement" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#jobs" created="Dec 16 2005 22:57:45 GMT" />
<outline text="---Academic Technology [Audio Visual]---" type="link" url="http://130.65.55.223/helpdesk/referrals.html#av" created="Dec 16 2005 22:59:39 GMT" />
<outline text="Audio Visual Equipment Repair" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#av" created="Dec 16 2005 23:01:08 GMT" />
<outline text="Audio Visual Equipment Loan" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#avs" created="Dec 16 2005 23:02:12 GMT" />
<outline text="Media Services [Production, Photography, Video]" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#ms" created="Dec 16 2005 23:03:19 GMT" />
<outline text="---Facilities Development and Operations---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 23:04:24 GMT" />
<outline text="FD&amp;O Help Desk [Problems related to buildings and grounds]" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#fdo" created="Dec 16 2005 23:05:09 GMT" />
<outline text="---UCAT, Telecommunications---" type="link" url="http://" created="Dec 16 2005 23:07:47 GMT" />
<outline text="Telecommunications [Phone and non SJSUOne EPhone Book]" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#phones" created="Dec 16 2005 23:08:53 GMT" />
<outline text="---Admissions and Records---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 23:10:17 GMT" />
<outline text="A&amp;R [Enrollment, Records, Grades]" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#ar" created="Dec 16 2005 23:11:04 GMT" />
<outline text="Bursar&#39;s Office [Paying Fees]" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#bursar" created="Jul 26 2006 23:24:40 GMT" />
<outline text="--University Relations--" type="link" url="http://130.65.55.223/helpdesk/referrals.html#university_relations" created="May 17 2006 22:22:09 GMT" />
<outline text="University Relations, Logos Etc." type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#university_relations" created="May 17 2006 22:21:27 GMT" />
<outline text="---University Police---" type="link" url="http://www.opmlmanager.com/outliner/sjsuhelpdesk" created="Dec 16 2005 23:12:25 GMT" />
<outline text="UPD [Unlocks, Parking, Etc.]" type="link" url="http://helpdeskinternal.sjsu.edu/referrals.html#upd" created="Dec 16 2005 23:13:18 GMT" />
</outline>
<outline text="Solutions documented for client&#39;s Questions - FAQ&#39;s">
<outline text="SJSUOne, Spring 2007, Students cannot activate account" type="link" url="http://helpdeskinternal.sjsu.edu/temp/sjsuone_spring2007.html" created="Jan 29 2007 22:50:38 GMT" />
<outline text="UNIX Solutions" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#UNIX" created="Jan 19 2006 22:14:23 GMT" />
<outline text="SJSUOne Solutions" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#SJSUOne" created="Jan 19 2006 22:15:11 GMT" />
<outline text="Wireless Solutions" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#wireless" created="Jan 19 2006 22:16:02 GMT" />
<outline text="Notes Solutions" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#Lotus_Notes" created="Jan 19 2006 22:16:38 GMT" />
<outline text="Using Web-Mail to delete Mail on UNIX server" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#email_quota_fix" created="Apr 12 2006 18:12:38 GMT" />
<outline text="Email, configuration" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#Not%20Help%20Desk%20Issue" created="Jan 19 2006 22:17:50 GMT" />
<outline text="Software" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#software_issues" created="Jan 30 2006 21:54:46 GMT" />
<outline text="Video and other AV equipment" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#av" created="Apr 27 2006 19:31:18 GMT" />
<outline text="Vendor Wishes to speak to head of IT at SJSU" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#sjsuithead" created="Apr 03 2008 22:58:38 GMT" />
<outline text="Referrals [problems we cannot resolve]" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#not_help_desk" created="Jan 19 2006 22:17:15 GMT" />
<outline text="Software [More Info]">
<outline text="CSU &amp; SJSU Software Agreements" type="link" url="http://www.sjsu.edu/helpdesk/downloads/licenses/" created="Jan 26 2006 18:49:00 GMT" />
<outline text="Instructions for getting Free MyEtrust" type="link" url="http://helpdeskinternal.sjsu.edu/getmyetrust.html" created="Jan 26 2006 19:01:19 GMT" />
<outline text="Help Desk Software Solutions Site, in-development [On campus only]" type="link" url="http://130.65.55.223/helpdesk/documents/sjsu_software.html" created="Jan 26 2006 18:50:13 GMT" />
</outline>
<outline text="Password Resets [More Info]">
<outline text="Password Reset Page [Instructions for requesting &amp; faxing]" type="link" url="http://www.sjsu.edu/helpdesk/support/passwords/" created="Feb 02 2006 18:55:55 GMT" />
<outline text="How clients can do their own UNIX password resets [PDF File]" type="link" url="http://www.sjsu.edu/inc/helpdesk/docs/telnet_unix_pwd.pdf" created="Feb 02 2006 18:57:18 GMT" />
</outline>
<outline text="SJSU Logos for web and publications" type="link" url="http://www.sjsu.edu/comm/services/images/#logo" created="Oct 17 2007 22:36:56 GMT" />
</outline>
<outline text="Conference Room Scheduling">
<outline text="Scheduling Procedures" type="link" url="http://helpdeskinternal.sjsu.edu/incubator_conference_room/scheduling_procedures.html" created="Feb 14 2007 19:51:16 GMT" />
<outline text="Incubator Conference Room (116) Reservation Form [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/incubator_conference_room/room_reservation_form.pdf" created="Feb 14 2007 19:53:32 GMT" />
<outline text="ASC Conference Room 116 Help Desk Scheduling Instructions [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/incubator_conference_room/millennium_instructions.pdf" created="Feb 14 2007 19:54:46 GMT" />
<outline text="Conference Room Millennium Instructions [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/incubator_conference_room/millennium_instructions.pdf" created="Feb 14 2007 19:56:57 GMT" />
<outline text="Conference Room Inspection Form [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/incubator_conference_room/inspection_form.pdf" created="Feb 14 2007 19:58:35 GMT" />
</outline>
<outline text="Stage Support">
<outline text="Software on Stage [PDF]" type="rss" xmlUrl="http://helpdeskinternal.sjsu.edu/stage/software.pdf" created="Apr 18 2007 17:52:27 GMT" />
<outline text="Wait List For Stage [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/stage_wait_list.pdf" created="Mar 20 2007 16:57:05 GMT" />
<outline text="Other labs for all students [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/stage/otherlabs.pdf" created="Apr 18 2007 19:04:02 GMT" />
</outline>
<outline text="SJSUOne Support [Links to SJSUOne Support]">
<outline text="Student Cannot Activate - Spring 2007" type="link" url="http://helpdeskinternal.sjsu.edu/temp/sjsuone_spring2007.html" created="Jan 29 2007 22:42:18 GMT" />
<outline text="Help Desk Password Reset" type="link" url="https://sjsuone.sjsu.edu/HDPR/Login.aspx?ReturnUrl=%2fHDPR%2fDefault.aspx" created="Feb 09 2006 21:45:13 GMT" />
<outline text="Wireless Guest Account" type="link" url="http://sjsu.edu/networking/wireless/wireless_guest/" created="Mar 10 2006 00:31:55 GMT" />
<outline text="Faculty member cannot activate SJSUOne [PDF Chart]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/faculty_member_cannot_activate_sjsu1.pdf" created="Jan 23 2007 19:29:06 GMT" />
<outline text="Help Desk Admin" type="link" url="https://sjsuone.sjsu.edu/hdpradmin" created="Mar 07 2007 18:43:30 GMT" />
<outline text="SJSUOne Password Reset Handout [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/resetsjsuone.pdf" created="Aug 27 2007 21:00:59 GMT" />
</outline>
<outline text="Software Support Links and Documents">
<outline text="SPSS, SAS and other software we provide">
<outline text="Disk Labels">
<outline text="SPSS15, Windows [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/disk_labels/spss_15_win.pdf" created="Feb 26 2007 21:58:13 GMT" />
<outline text="SPSS15, Vista Patches [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/disk_labels/spss_15_vista_patches.pdf" created="Sep 19 2007 22:18:11 GMT" />
<outline text="SPSS13, Mac-PPC [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/disk_labels/spss_13_mac_ppc.pdf" created="Feb 26 2007 22:15:38 GMT" />
<outline text="SPSS16, Mac" type="link" url="http://helpdeskinternal.sjsu.edu/disk_labels/spss_16_mac.pdf" created="Dec 18 2007 18:29:21 GMT" />
<outline text="SPSS16, Win" type="link" url="http://helpdeskinternal.sjsu.edu/disk_labels/spss_16_win.pdf" created="Dec 18 2007 18:30:24 GMT" />
</outline>
<outline text="Inserts to go with Media">
<outline text="SPSS16, Mac, PPC&amp;Intel, 2008-09 [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/disk_inserts/SPSS16_Mac_2008-09.pdf" created="Dec 13 2007 23:21:28 GMT" />
<outline text="SPSS16, Win XP &amp; Vista, 2008-09 [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/disk_inserts/SPSS16_Win_2008-09.pdf" created="Dec 18 2007 00:38:35 GMT" />
</outline>
<outline text="SAS 9.1.3 SP4 and Windows Vista" type="link" url="http://support.sas.com/techsup/pcn/vista.html" created="Nov 08 2007 19:10:36 GMT" />
<outline text="SPSS User Agreement [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/SPSS_eula.pdf" created="Mar 20 2007 16:48:35 GMT" />
<outline text="SPSS License Code Request Page" type="link" url="http://www.spss.com/custsrv/custsrv.cfm?request_id=4" created="Oct 12 2007 16:53:50 GMT" />
</outline>
<outline text="Acessibility Software">
<outline text="PDF form for application" type="link" url="http://www.sjsu.edu/accessibility/docs/WAT-RequestForm.pdf" created="Feb 23 2007 17:26:53 GMT" />
</outline>
<outline text="Software Purchase Procedure Flowchart [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/software_purchase_flowchart.pdf" created="Mar 01 2006 20:11:42 GMT" />
<outline text="Form for reserving software license agreement, Software out of Stock Form [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/software_out_of_stock.pdf" created="Feb 28 2006 17:59:15 GMT" />
<outline text="Software Sales Receipt [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/software_invoice.pdf" created="Jun 25 2007 22:21:46 GMT" />
<outline text="Helpdesk - Software Page" type="link" url="http://www.sjsu.edu/helpdesk/downloads/licenses/" created="Apr 11 2006 21:47:33 GMT" />
<outline text="Procurement S is for Software" type="link" url="http://www.sjsu.edu/pass/facultystaff/search/S/index.shtml" created="Apr 11 2006 21:46:06 GMT" />
<outline text="Office 2007 Info" type="link" url="http://helpdeskinternal.sjsu.edu/campus_info/office_2007.pdf" created="Nov 30 2006 19:48:12 GMT" />
<outline text="Faculty member cannot activate SJSUOne [PDF Chart]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/faculty_member_cannot_activate_sjsu1.pdf" created="Jan 23 2007 19:29:37 GMT" />
<outline text="Microsoft Codes [Encrypted Confidential PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/software_codes_final.pdf" created="Feb 14 2007 19:10:48 GMT" />
<outline text="Password Reset File [Word Template]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/password_reset.dot" created="Feb 22 2007 19:59:59 GMT" />
<outline text="Microsoft Licensing Site" type="link" url="https://licensing.microsoft.com" created="Feb 26 2007 19:09:06 GMT" />
</outline>
<outline text="Wireless Network Support Links">
<outline text="Wireless Guest Account" type="link" url="http://sjsu.edu/networking/wireless/wireless_guest/" created="Mar 10 2006 00:31:35 GMT" />
<outline text="UCAT Wireless Portal" type="link" url="http://sjsu.edu/networking/wireless" created="Mar 10 2006 00:32:43 GMT" />
<outline text="Wireless FAQ [UCAT]" type="link" url="http://www.sjsu.edu/networking/wireless/Wireless_FAQ/" created="Mar 10 2006 00:37:01 GMT" />
<outline text="Wireless Laptop Pilot Project Portal" type="link" url="http://www.sjsu.edu/wireless" created="Mar 10 2006 00:33:40 GMT" />
<outline text="Windows XP Firewall Issues [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/wireless/xp_firewall.pdf" created="Aug 23 2007 19:49:37 GMT" />
</outline>
<outline text="UNIX Support Links">
<outline text="Using Web-Mail to delete mail on server [Recommended Procedure]" type="link" url="http://helpdeskinternal.sjsu.edu/common_tasks.html#email_quota_fix" created="Apr 12 2006 18:10:57 GMT" />
<outline text="Client Unable to receive Email, flowchart for resolving" type="link" url="http://helpdeskinternal.sjsu.edu/documents/fixemail.pdf" created="Feb 27 2006 22:59:30 GMT" />
<outline text="FTP Problem resolution flowchart" type="link" url="http://helpdeskinternal.sjsu.edu/documents/ftp_flowchart.pdf" created="Feb 27 2006 23:01:53 GMT" />
<outline text="PINE Web Site, Unix tool for editing E-mail" type="link" url="http://www.washington.edu/pine/" created="Feb 24 2006 18:27:17 GMT" />
<outline text="Using Pine, Full Instructions from Washington State" type="link" url="http://www.washington.edu/pine/tutorial.4/index.html" created="Feb 24 2006 18:29:16 GMT" />
<outline text="Using Pine to delete SJSU Email, No longer supported! [SJSU on-campus link]" type="link" url="http://helpdeskinternal.sjsu.edu/pine/pine.html" created="Feb 24 2006 21:43:21 GMT" />
<outline text="Department Unix Account Request [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/department_unix_account.pdf" created="Jul 16 2007 23:41:38 GMT" />
<outline text="UNIX Password Reset Info for Staff" type="link" url="http://helpdeskinternal.sjsu.edu/faqs/UNIX_password_reset/UNIX_password_reset.html" created="Aug 13 2007 19:56:59 GMT" />
<outline text="Wed Account Request, Account to Edit Web Pages, [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/webeditacct.pdf" created="Dec 14 2007 22:28:11 GMT" />
</outline>
<outline text="Flowcharts for Problem Resolutions">
<outline text="FTP Issue Resolution Flowchart" type="link" url="http://helpdeskinternal.sjsu.edu/documents/ftp_flowchart.pdf" created="Jan 30 2006 21:03:01 GMT" />
<outline text="UNIX Resolution Flowchart" type="link" url="http://helpdeskinternal.sjsu.edu/documents/fixemail.pdf" created="Jan 30 2006 21:02:10 GMT" />
<outline text="Faculty member cannot activate SJSUOne [PDF Chart]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/faculty_member_cannot_activate_sjsu1.pdf" created="Jan 23 2007 19:30:03 GMT" />
<outline text="Employee Needs Email Account [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/new_notes_user.pdf" created="Aug 22 2007 15:39:35 GMT" />
</outline>
<outline text="WebCT [Links to WebCT Solutions]">
<outline text="Spring 2007 - WebCT Classes" type="link" url="http://online.sjsu.edu/courses/spring2007.htm" created="Jan 29 2007 21:19:02 GMT" />
<outline text="WebCT Main Page, online.sjsu.edu" type="link" url="http://online.sjsu.edu/" created="Feb 09 2006 17:38:24 GMT" />
<outline text="Browser Tune-up" type="link" url="http://www.webct.com/tuneup" created="Feb 09 2006 17:39:21 GMT" />
<outline text="Plug-Ins" type="link" url="http://online.sjsu.edu/plugins/" created="Feb 09 2006 17:40:16 GMT" />
<outline text="Web CT Tutorials" type="link" url="http://online.sjsu.edu/students/" created="Feb 09 2006 17:41:04 GMT" />
</outline>
<outline text="Handouts and Forms">
<outline text="Campus Map [PDF]" type="link" url="http://www.sjsu.edu/about_sjsu/docs/SJSU_campus_map.pdf" created="Apr 18 2007 21:06:09 GMT" />
<outline text="ASC, first floor map [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/ASC_map.pdf" created="Jul 25 2007 20:58:18 GMT" />
<outline text="Stage Sign In [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/stage_computer_signin.pdf" created="Oct 31 2006 18:54:48 GMT" />
<outline text="Computer Repair Information [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/laptop_repair.pdf" created="Jul 06 2007 19:35:32 GMT" />
<outline text="UNIX Password Reset Info [New PDF Version]" type="link" url="http://helpdeskinternal.sjsu.edu/documents/changing_UNIX_password.pdf" created="Oct 31 2007 20:35:25 GMT" />
<outline text="UNIX Password Change Procedure - Using Telnet - Depreciated 2 page version" type="link" url="http://helpdeskinternal.sjsu.edu/documents/password_reset_2page.pdf" created="May 01 2006 23:51:18 GMT" />
<outline text="Lotus Notes -- General Info for Faculty and Staff" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/Lotus_Notes_Mail.pdf" created="Jan 26 2006 19:41:53 GMT" />
<outline text="SJSUOne -- Activation Instructions" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/sjsuone_nu.pdf" created="Jan 26 2006 19:36:15 GMT" />
<outline text="SJSUOne Password Reset Handout [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/resetsjsuone.pdf" created="Aug 27 2007 21:03:15 GMT" />
<outline text="UNIX -- Student E-mail accounts" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/unix_nu.pdf" created="Jan 26 2006 19:39:41 GMT" />
<outline text="Thunderbird for UNIX (Mac, Win, Linux) [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/thunderbird_unix.pdf" created="Oct 19 2007 18:02:38 GMT" />
<outline text="iMovie Handout" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/imovie.pdf" created="Nov 23 2006 00:21:28 GMT" />
<outline text="SPSS 13 for Mac OS X [2007 - PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/Handouts/spss13_macosx.pdf" created="Jan 22 2007 20:49:10 GMT" />
</outline>
<outline text="Final Cut Pro Systems and Use">
<outline text="Final Cut Pro (FCP) Overview [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/FCP/FCP-Overview.pdf" created="Feb 14 2007 22:27:20 GMT" />
<outline text="FCP Firewire [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/FCP/FCP-Firewire.pdf" created="Feb 14 2007 22:23:22 GMT" />
<outline text="FCP Capture MiniDV [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/FCP/FCP-Capture-MiniDV.pdf" created="Feb 14 2007 22:21:16 GMT" />
<outline text="FCP Capture VHS [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/FCP/FCP-Capture-VHS.pdf" created="Feb 14 2007 22:22:29 GMT" />
<outline text="FCP Output Mini-DV [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/FCP/FCP-Output-MiniDV.pdf" created="Feb 14 2007 22:25:48 GMT" />
<outline text="FCP View DVD [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/FCP/FCP-View-DVD.pdf" created="Feb 14 2007 22:28:38 GMT" />
<outline text="FCP View VHS [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/FCP/FCP-View-VHS.pdf" created="Feb 14 2007 22:29:48 GMT" />
</outline>
<outline text="Training Documents">
<outline text="Employee Orientation">
<outline text="Alcohol &amp; Drug Policy [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/faqs/employee_orientation/alcohol_drug_policy.pdf" created="Jul 31 2007 20:41:37 GMT" />
<outline text="Emergency Procedures [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/faqs/employee_orientation/emergency_procedures.pdf" created="Jul 31 2007 20:43:10 GMT" />
<outline text="Holiday Calendar, 2007 [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/faqs/employee_orientation/holiday_calendar_07.pdf" created="Jul 31 2007 20:47:58 GMT" />
<outline text="Office for Equity &amp; Diversity Brochure [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/faqs/employee_orientation/Office_for_Equity_&amp;_Diversity_Brochure.pdf" created="Jul 31 2007 20:45:37 GMT" />
<outline text="Smoking Policy [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/faqs/employee_orientation/smoking_policy.pdf" created="Jul 31 2007 20:46:48 GMT" />
<outline text="Whistleblower Act [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/faqs/employee_orientation/whistleblower.pdf" created="Jul 31 2007 20:49:06 GMT" />
<outline text="Workers Comp Facts [PDF]" type="link" url="http://helpdeskinternal.sjsu.edu/faqs/employee_orientation/workers_comp_facts.pdf" created="Jul 31 2007 20:53:07 GMT" />
</outline>
<outline text="Apple Remote Desktop" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/apple_remote_desktop" created="Jul 30 2007 21:59:57 GMT" />
<outline text="Closing Lab" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/Closing_of_lab" created="Jul 25 2007 21:59:55 GMT" />
<outline text="Common Phone Questions" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/common_phone_questions" created="Aug 15 2007 21:41:20 GMT" />
<outline text="Desktop PC Support" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/desktop_pc_support" created="Jul 30 2007 22:04:09 GMT" />
<outline text="Got to know stuff" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/got_to_know_stuff" created="Jul 25 2007 21:45:07 GMT" />
<outline text="E-mail Configuration For Mac&#39;s - UNIX" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/MAC_UNIX_mail_client_config" created="Jul 25 2007 22:02:38 GMT" />
<outline text="E-mail Configuration For PC&#39;s - UNIX" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/PC_UNIX_mail_client_configs" created="Jul 25 2007 21:46:16 GMT" />
<outline text="Millennium" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/Millennium" created="Aug 15 2007 15:01:11 GMT" />
<outline text="Passwords" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/Passwords" created="Jul 30 2007 22:05:20 GMT" />
<outline text="PC UNIX mail client configs" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/PC_UNIX_mail_client_configs" created="Jul 30 2007 22:06:43 GMT" />
<outline text="Printer Issues" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/Printers" created="Jul 25 2007 21:47:14 GMT" />
<outline text="Punch Clock" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/punch_clock" created="Jul 30 2007 22:10:06 GMT" />
<outline text="Opening Lab" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/Opening_of_lab" created="Jul 25 2007 21:31:21 GMT" />
<outline text="Taskable" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/taskable" created="Jul 30 2007 22:01:27 GMT" />
<outline text="Veralab" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/vera_lab" created="Jul 30 2007 22:02:57 GMT" />
<outline text="Wireless Accounts" type="link" url="http://sjsuhelpdeskinternal.blogspot.com/search/label/wireless_accounts" created="Jul 30 2007 22:15:11 GMT" />
</outline>
<outline text="Test Nodes">
<outline text="Scoble&#39;s Presentation on Corporate Blogging">
<outline text="Slide 1">
<outline text="Corporate Blogging.">
</outline>
<outline text="Participating in the new business conversation">
</outline>
<outline text="Robert Scoble, Technical Evangelist, Microsoft, http://www.scobleizer.com" type="link" url="http://www.scobleizer.com/" created="Dec 15 2005 00:51:02 GMT" />
<outline text="Co-author of Naked Conversations, a book about corporate blogging, http://www.nakedconversations.com" type="link" url="http://www.nakedconversations.com/" created="Dec 15 2005 00:51:02 GMT" />
<outline text="Picture - Slide_1" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_1.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 2">
<outline text="Isn&#39;t this fad over yet?">
</outline>
<outline text="New reasons: relationship, conversation, authority">
</outline>
<outline text="Others: early warning, builds audience, builds loyalty, participatory business">
</outline>
<outline text="Picture - Slide_2" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_2.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 3">
<outline text="Reason #1: Google.">
</outline>
<outline text="85% of search traffic to Channel 9 comes from Google">
</outline>
<outline text="Picture - Slide_3" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_3.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 4">
<outline text="Control your fear.">
</outline>
<outline text="It&#39;s a conversation, join in, we&#39;re talking about you!">
</outline>
<outline text="Picture - Slide_4" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_4.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 5">
<outline text="Learn to listen.">
</outline>
<outline text="You already stopped listening, didn&#39;t you?">
</outline>
<outline text="Picture - Slide_5" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_5.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 6">
<outline text="Anti-marketing marketing.">
</outline>
<outline text="Remove intermediaries that don&#39;t add value">
</outline>
<outline text="Picture - Slide_6" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_6.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 7">
<outline text="The new Public Relations.">
</outline>
<outline text="The public is talking and wants you to talk back">
</outline>
<outline text="Picture - Slide_7" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_7.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 8">
<outline text="Shift: time-based search.">
</outline>
<outline text="Your customers can find everyone who says &quot;you suck&quot;">
</outline>
<outline text="Picture - Slide_8" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_8.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 9">
<outline text="Embrace transparency.">
</outline>
<outline text="Customers will help you out if you invite them in">
</outline>
<outline text="Picture - Slide_9" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_9.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
<outline text="Slide 10">
<outline text="The new relationship.">
</outline>
<outline text="Browse. Search. Subscribe.">
</outline>
<outline text="Picture - Slide_10" type="link" url="http://www.opmlworkstation.com/Create/public/scobleizer/opml/shel_and_scoble/Slide_10.gif" created="Dec 15 2005 00:51:02 GMT" />
</outline>
</outline>
</outline>
</body>
</opml>
